Preamble

Welcome to our website! Thank you for trusting us with your purchase!

These webshop GTC were created with the Fogyasztó Barát GTC generator.

If you have any questions about these General Terms and Conditions, the use of the website, the individual products, the purchase process, or if you would like to discuss your individual needs with us, please contact our staff at the contact details provided!

Imprint: Service Provider (Seller, Company) details

Name: KLIMATRIO Trading and Service Limited Liability Company

Headquarters: 7622 Pécs, Légszeszgyár u. 40.

Mailing address: 7622 Pécs, Légszeszgyár u. 40.

Store, collection point address: 7622 Pécs, Légszeszgyár u. 40.

Registration authority: Registered in the registry of the Commercial Court of Pécs

Company registration number: 02-09-062993

Tax number: 11016621-2-02

Representative: Gábor Reitz, Managing Director (Senior Officer)

Telephone number: +3672512240

E-mail: info@klimatrio.hu

Website: https://www.szellozes-joaron.us/

Bank account number: 50800104-11106454

Hosting information

Name: UNAS Online Kft.

Headquarters: 9400 Sopron, Kőszegi út 14.

Contact: unas@unas.hu

Concepts

Goods: movable goods offered on the Website, intended for sale on the Website, including goods containing digital elements

Goods containing digital elements: movable goods that incorporate digital content or a digital service or are connected to it in such a way that in the absence of the relevant digital content or digital service, the goods would not be able to perform their functions

Digital content: data produced or provided in digital form

Parties: Seller and Buyer together

Consumer: outside the scope of their trade, profession or business natural person acting

Consumer contract: a contract where one of the parties is a consumer

Functionality: the ability of a good containing digital elements, digital content or digital service to perform the functions appropriate to its purpose

Manufacturer: the manufacturer of the Good, in the case of imported Goods, the importer who brings the Good into the territory of the European Union, and any person who, by indicating the name, trademark or other distinguishing sign of the Good, presents himself as the manufacturer

Interoperability: the ability of a good containing digital elements, digital content or digital service to work together with hardware and software that is different from those with which goods of the same type, digital content or digital services are usually used

Compatibility: the ability of a good containing digital elements, digital content or digital service to - - without the need for conversion - be able to work together with hardware or software with which goods of the same type, digital content or digital services are usually used together

Website: this website, which serves to conclude the contract

Contract: A sales contract concluded between the Seller and the Buyer using the Website and electronic mail

Durable data carrier: any device that allows the consumer or the business to store data addressed to him personally in a way that is accessible in the future and for a period appropriate to the purpose of the data, and to display the stored data in an unchanged form

Device enabling communication between distant parties: a device that is suitable for making a contractual declaration in the absence of the parties - in order to conclude a contract. Such means include, in particular, a form with an address or without an address, a standard letter, an advertisement published in a press product with an order form, a catalogue, a telephone, a fax and a device providing internet access

Distance contract: a consumer contract concluded within the framework of a distance selling system organised for the provision of the Goods or services under the contract, without the simultaneous physical presence of the parties, in such a way that, in order to conclude the contract, the contracting parties use exclusively a means of communication between distant parties

Business: a person acting in the course of his profession, independent occupation or business activity

Buyer/You: a person concluding a contract by making an offer to purchase via the Website

Seller: a person concluding a contract by making an invitation to tender via the Website

Warranty: The consumer and the business in the case of contracts concluded between (hereinafter referred to as: consumer contract) according to the Civil Code,

1. the warranty for the performance of the contract, which the enterprise voluntarily undertakes for the proper performance of the contract in addition to its statutory obligation or in the absence thereof, and
2. the mandatory warranty based on the law

Purchase price: the consideration to be paid for the Goods and the provision of digital content.

Applicable legislation

The Contract is governed by the provisions of Hungarian law, and in particular the following legislation applies:

• 1997. annual CLV. act on consumer protection
• 2001. year CVIII Act on certain issues of electronic commercial services and services related to the information society
• 2013. Act V on the Civil Code
• 151/2003. (IX.22.) government decree on the mandatory warranty for consumer durables
• 10/2024. (VI.28.) IM Decree on defining the range of consumer durables subject to mandatory warranty
• 45/2014. (II.26.) government decree on the detailed rules of contracts between the consumer and the business
• 19/2014. (IV.29.) NGM Decree on the procedural rules for managing warranty and guarantee claims for things sold under the contract between a consumer and a business
• 1999. year LXXVI law on copyright
• 2011. year CXII. Act on the right to self-determination of information and freedom of information
• REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (February 28, 2018) on action against unjustified territory-based content restrictions and other forms of discrimination based on the customer's nationality, place of residence or establishment within the internal market, as well as 2006/2004/EC and (EU) Regulation 2017/2394 and amending Directive 2009/22/EC
• REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (April 27, 2016) on the protection of natural persons with regard to the processing of personal data and on the free flow of such data, and on the repeal of Regulation 95/46/EC (General Data Protection Regulation)
• Regulation 373/2021 on the detailed rules of contracts between a consumer and a business for the sale and purchase of goods and the provision of digital content and digital services. (VI. 30.) Government Decree

Scope of the General Terms and Conditions

The content of the contract between us is determined - in addition to the provisions of the relevant binding legislation - by these General Terms and Conditions (hereinafter: GTC). Accordingly, these Terms and Conditions contain the rights and obligations of you and us, the conditions for the conclusion of the contract, the performance deadlines, the delivery and payment conditions, the liability rules, and the conditions for exercising the right of withdrawal.

The technical information required to use the Website, which is not contained in these Terms and Conditions, is provided by other information available on the Website.

Language of the contract, form of the contract

The language of the contracts subject to these GTC is Hungarian.

Contracts subject to these GTC are not considered written contracts and are not registered by the Seller.

E-invoice

Our company uses electronic invoices in accordance with Act CXXVII of 2007, Section 175. By accepting these GTC, you consent to the use of electronic invoices.

Prices

The prices are in HUF and include 27% VAT. The possibility that the Seller may modify the prices for business policy reasons cannot be excluded. Modification of prices does not apply to contracts already concluded. If the Seller has indicated the price incorrectly and an order has been received for the Goods, but the parties have not yet concluded a contract, the Seller shall proceed in accordance with the “Procedure for incorrect price” section of the GTC.

Procedure in case of incorrect price

The following are considered to be clearly incorrect prices:

• Price of 0 Ft,
• Price reduced by a discount, but incorrectly indicated compared to the correct discount percentage indicated next to the correct original price (e.g.: in the case of a Product priced at 1000 Ft, instead of the correct 20% discount, instead of the correct 800 Ft, it was reduced based on an incorrect calculation and not according to the percentage, Goods incorrectly offered for 500 Ft).

In the event of such an incorrect price being indicated, the Seller offers the option of purchasing the Goods at the real price, with which information the Buyer may decide whether to order the Goods at the real price or not to use this option, in which case no contract shall be concluded between the Parties.

Complaint handling and legal enforcement options

The consumer may submit a claim for warranty, product warranty, guarantee related to the Goods or an objection to the elimination of an individual violation of rights or interests regarding the conduct, activity or omission of the Seller or a person acting in the interest or benefit of the Seller directly related to the distribution or sale of the goods to consumers (consumer complaint pursuant to the Consumer Protection Act) at the following contact details and methods:

• In person at the following address: 7622 Pécs, Légszeszgyár u. 40.

• Customer service opening hours:
• M-F 7:30-12:00
  12:30-16:00

• In writing via the following website: https://www.szellozes-joaron.us/
• In writing via the following email address: info@klimatrio.hu
• In writing by post: 7622 Pécs, Légszeszgyár u. 40.

The Seller is not obliged to handle the consumer's claim for warranty, product warranty or guarantee according to the rules of the Consumer Complaints Act, but according to separate legislation.

The consumer's complaint according to the Consumer Complaints Act, which is an objection to the elimination of an individual right or interest violation related to the conduct, activity or omission of the enterprise or a person acting in the interest or benefit of the enterprise directly related to the distribution or sale of the goods to consumers, may be communicated to the enterprise orally or in writing - with the exception of the claim for warranty, product warranty or guarantee.

The Seller shall immediately examine the oral complaint and remedy it if necessary. If the consumer does not agree with the handling of the complaint or if an immediate investigation of the complaint is not possible, the Seller shall immediately record the complaint and its position on it and, in the case of an oral complaint communicated in person, shall hand over a copy of it to the consumer on site; in the case of an oral complaint communicated by telephone or using other electronic communications services, it shall send it to the consumer within 30 days at the latest - in accordance with the provisions applicable to the response to a written complaint - simultaneously with the substantive response. The minutes of the complaint must include the following:

1. the consumer's name, address or e-mail address,
2. the place, time and method of submitting the complaint,
3. a detailed description of the consumer's complaint, a list of the documents, records and other evidence presented by the consumer,
4. a statement by the undertaking on its position regarding the consumer's complaint, if immediate investigation of the complaint is possible,
5. the signature of the person taking the minutes and – with the exception of an oral complaint submitted by telephone or using other electronic communications services – the consumer,
6. the place and time of recording the minutes,
7. in the case of an oral complaint submitted by telephone or using other electronic communications services, the unique identification number of the complaint, and
8. a warning that if the consumer If the consumer fails to provide the data set out in points a) and c) when making the record or refuses to sign the record, the Seller shall not apply the response requirements for written complaints when handling the oral complaint

If the consumer fails to provide the data set out in points a) and c) above when making the oral complaint or refuses to sign the record, the business shall not be obliged to act in accordance with the response requirements for written complaints when handling the oral complaint.

The Seller - unless otherwise provided by a directly applicable legal act of the European Union - shall respond to the written complaint in writing within thirty days of its receipt in a substantiated manner and take steps to communicate it. The Seller shall justify its position rejecting the complaint. In the event of rejection of the complaint, the Seller shall inform the consumer in writing of which authority or conciliation body he may initiate proceedings with his complaint - depending on its nature. The information shall also include the seat, telephone and internet contact details and mailing address of the competent authority or the conciliation body at the consumer's place of residence, place of stay or seat, and whether the Seller has made a general declaration of submission.

If the Seller provides an electronic interface or form for reporting a written complaint, it is obliged to immediately confirm receipt of the written complaint at the electronic mailing address provided by the consumer.

The Seller is obliged to keep the minutes of the oral complaint or the written complaint, as well as a copy of the substantive response to the complaint, for three years and present them to the supervisory authority upon request.

If a potential consumer dispute between the Seller and the consumer is not resolved during negotiations, the following legal remedies are open to the consumer:

Consumer protection procedure

A complaint can be filed with the consumer protection authorities. If the consumer notices a violation of his/her consumer rights, he/she has the right to file a complaint with the consumer protection authority competent for his/her place of residence. After assessing the complaint, the authority decides on the conduct of the consumer protection procedure. The first-instance consumer protection authority tasks are performed by the capital and county government offices competent for the consumer's place of residence, their contact details can be found here:

Court proceedings

The customer is entitled to enforce his claim arising from a consumer dispute before the court in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation board procedure

If your consumer complaint is rejected, you are entitled to contact the Conciliation Board competent for your place of residence, place of stay or registered office, or the one you indicated in your application. The condition for initiating the conciliation board procedure is that the consumer attempts to resolve the dispute directly with the relevant business.

The conciliation board – unless the consumer requests a personal hearing – holds the hearing online, without personal presence, via an electronic device that simultaneously provides audio and video transmission (hereinafter: online hearing).

The company is obliged to cooperate in the conciliation body procedure, within the framework of which we are obliged to send our response to the conciliation body within the deadline when summoned by the conciliation body. With the exception of the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the company is obliged to ensure the participation of the person authorised to conclude a settlement at the hearing. The company's authorised representative to conclude a settlement must participate online at the online hearing. If the consumer requests a personal hearing, the company's authorised representative to conclude a settlement must participate at least online at the hearing.

The Seller has not made a general declaration of submission to a conciliation body.

More information about the Conciliation Bodies can be found here: https://www.bekeltetes.hu

Contact details of the respective territorially competent Conciliation Bodies:

Conciliation Board Procedure in the Case of Persons Not Qualified as Consumers

According to the Consumer Protection Act, the following are considered consumers for the purpose of the Conciliation Board Procedure:

• a civil organization, religious legal entity, condominium, housing cooperative, acting for purposes outside its independent occupation and economic activity, pursuant to a separate law, which purchases, orders, receives, uses, makes use of goods or is the recipient of commercial communication or offers related to goods; and
• a micro, small and medium-sized enterprise (hereinafter collectively referred to as: SME) that uses a public service or purchases, uses, or makes use of a product within the framework of a retail activity pursuant to the Act on Commerce or is the recipient of commercial communication or offers related to the product;
• a customer who qualifies as a customer under Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on combating unjustified geo-blocking and other forms of discrimination based on the customer's nationality, place of residence or place of establishment within the internal market and amending Regulations (EU) 2006/2004/EC and (EU) 2017/2394 and Directive 2009/22/EC [hereinafter referred to as: Regulation (EU) 2018/302] within the meaning of Regulation (EU) 2018/302 enterprise.

The Arbitration Board is entitled to check and examine the existence of consumer quality. The rules of procedure written under the Arbitration Board are the guiding principles.

Copyrights

Act LXXVI of 1999 on Copyright According to Section 1 (1) of the Act on the Protection of Copyright (hereinafter referred to as the Act on the Protection of Copyright), the website is considered a work of authorship, so all parts of it are protected by copyright. According to Section 16 (1) of the Act on the Protection of Copyright, the unauthorized use of graphic and software solutions, computer programs on the website, or the use of any application with which the website or any part of it can be modified is prohibited. Any material from the website and its database may only be taken over with the written consent of the copyright owner, with a reference to the website and indication of the source. The copyright owner: KLIMATRIO Kereskedelmi és Szolgáltató Korlátolt Felełősségű Társaság

Consumer Friend Reviews

We inform Buyers that the Seller uses the Consumer Friend review system on its Website. The review system does not allow the evaluation of individual Goods, but of the Seller (the webshop). The following technical measures in the review system ensure that only actual buyers can submit reviews:

1. The system works independently of the webshop using it in such a way that the evaluation WIDGET opens after the purchase, and the submitted evaluations are stored by the Consumer Friend (JUTASA Kft.) in its own system.
2. An opinion can also only be submitted if the actual buyer can write an opinion in an e-mail sent to the e-mail address provided to the Consumer Friend after the purchase.

The webshop using the evaluation system has no technical ability to delete either the evaluations or the opinions.

As a result of the above, the system only contains the evaluations and opinions of real customers, and the system does not differentiate between positive and negative opinions, it displays them both.

Partial invalidity, code of conduct

If any point of the GTC is legally incomplete or ineffective, the remaining points of the contract shall remain valid and the provisions of the relevant legislation shall apply instead of the ineffective or incorrect part.

The Seller does not have a code of conduct under the Act on the Prohibition of Unfair Commercial Practices Against Consumers.

Information on the essential properties of the Goods

Correction of data entry errors - Responsibility for the truthfulness of the data provided

You have the opportunity to modify the data you have entered during the order process before finalizing the order (by clicking the back button in the browser, the previous page will open, so the data entered can be corrected even if you have already moved to the next page). Please note that it is your responsibility to ensure that the data you have entered is entered accurately, as the Goods will be invoiced and delivered based on the data you have provided. Please note that an incorrectly entered e-mail address or the storage space of the mailbox may result in the failure to deliver the confirmation and may prevent the conclusion of the contract. If the Buyer has finalized his order and discovers an error in the data provided, he must initiate the modification of his order as soon as possible. The Buyer may notify the Seller of the modification of the incorrect order by sending a letter from the e-mail address provided when ordering, or by calling.

Using the website

Purchase is not required to register.

Finalizing the order (making an offer)

If you are satisfied that the contents of the cart correspond to the Goods you wish to order and that your details are correct, you can finalize your order by clicking on the "Finalize order" button. The information provided on the website does not constitute an offer to conclude a contract by the Seller. In the case of orders subject to these GTC, you are considered the bidder.

By pressing the "Finalize Order" button, you expressly acknowledge that your offer shall be deemed to have been made and that your statement - if confirmed by the Seller in accordance with these GTC - entails a payment obligation. The Seller is obliged to immediately confirm the receipt of the order to the Buyer electronically. If this confirmation does not reach the Buyer within the expected deadline, depending on the nature of the service, calculated from the sending of the Buyer's order, but no later than within 48 hours, the Buyer is exempted from the offer or contractual obligation.

Order processing, conclusion of the contract

Orders are processed in two stages. You can place your order at any time. You will first receive an automatic confirmation of your order, which only records the fact that your order has been received via the website, but this confirmation does not constitute acceptance of your offer. If you notice that the automatic confirmation e-mail notification contains your data incorrectly (e.g. name, delivery address, telephone number, etc.), you are obliged to inform us of this fact immediately by e-mail - at the same time as providing the correct data. If you do not receive the automatic confirmation e-mail within 24 hours of placing your order, please contact us, as it is possible that your order has not been received in our system for technical reasons.

After sending your offer, the Seller confirms your offer by a second e-mail. The contract is concluded when the confirmation e-mail sent by the Seller becomes available to you in your e-mail system (second confirmation, acceptance of the offer).

Procedure in the event of packages not received

If the Buyer does not take delivery of the ordered and delivered Goods and does not notify the Seller of his intention to withdraw from the contract within 14 days without giving a reason as provided for in the law, he will be in breach of his contract with the Seller, under which he is obliged to take delivery of the Goods and thereby accept the Seller's performance. In this case, the Seller will attempt to re-deliver the Goods, if he can agree to this with the Buyer, but may make the re-delivery subject to payment of a delivery fee. If the re-delivery is unsuccessful or cannot be agreed with the Buyer because the Buyer refuses to cooperate, the Seller is entitled to terminate the contract with the Buyer with immediate effect due to the breach of contract and to claim the costs of the unsuccessful delivery and return as a penalty against the Buyer. The Parties accept the use of the email used by the Buyer when ordering as a form of communication for the termination of the contract and record that the date of notification of the termination is the date when the termination letter becomes available in the Buyer's email account.

Payment methods

Barion-Online with bank card

The Barion Smart Gateway is a completely domestically developed payment gateway that is independent of banks and is suitable for accepting bank cards and e-money. In addition to its unbeatable prices, it has many innovative functions. It is even more convenient to use after just one minute of registration. Since bank card numbers are stored in a secure system with PCI DSS certification, it is enough to enter the registered email address and password to use any stored card. Reports, export options, and a monthly invoice sent out on the Barion web interface help with business processes and official settlements. Transactions take place in real time, and incoming items can also be seen in the mobile application. With the free Barion application, Barion users can pay with their mobile phones in more and more shops and restaurants, without having to carry cash or a bank card. Banking security is guaranteed by the supervision of the MNB (MNB license: H-EN-I-1064/2013). We manage protection against bank card fraud flexibly and fairly.

Bank transfer

You can also pay for the products by bank transfer. You can find our company's bank account number among the data indicated in the GTC, or on the information page under Contacts.

Cash payment

You have the option to pay the price of the product in cash at our headquarters when you personally pick up the product.

Cash on delivery

Payment in cash at the courier upon receipt (up to a total of 93,990 HUF 940 HUF, from 94,000 HUF to 300.00 HUF 1% of the total will be charged as a handling fee) for purchases over 300,001 HUF online You can pay for your order with a bank card or by bank transfer. If you wish to pay by bank card, please inquire in advance whether this is possible with the courier service that delivers in your area.

Receipt methods, receipt fees

MPL Home Delivery

A convenient and easy package receipt option. You can pay with a bank card or cash.
You can request delivery to your home address or even your workplace. Nationwide coverage.
Two delivery attempts in the case of MPL Business packages, which are included in the basic fee.

Within an order, for every product that, due to its nature, must be packaged separately from other products, +1 basic fee will be charged!

VOID PACKAGES:

The delivery fee for bulky items is 100% of the basic fee!

Any package with one side exceeding 100 cm, or with a total size (width + length + height) exceeding 180 cm, or with a weight exceeding 20 kg is considered bulky.

Furthermore, regardless of size, any non-rectangular item is considered bulky, which requires different handling due to its shape (in particular: protruding, bounded by protruding surfaces, its placement resulting in unused, empty space, e.g. cylinder); or which, due to its nature, cannot be stacked with other items and requires separate handling.

More info: https://www.posta.hu/kuldemeny_erkezese/haznal_torteno_csomakgekezbesites

Additional costs in addition to the shipping fee:

Cash on delivery handling fee

Up to HUF 93,999 purchase: HUF 940
For purchases of HUF 94,000 and above: 1% of the total

Various packages

In the case of bulky packages, 100% of the basic fee will be charged.

MPL Partner Posta Pont

Customers can pick up items addressed to the PARTNER POSTAPONT at gas stations and in the stores of MPL partners. Current main partners: MOL, COOP, Media Markt. The collection points are easily accessible, and parking at the wells is simple and free.

A PARTNER POSTAPONT can be requested for a basic fee if the longest side does not exceed 100cm, the total size (width + length + height) does not exceed 180cm, or the weight does not exceed 20kg.

For each product within an order that by its nature must be packaged separately from other products, a +1 basic fee will be charged!

LARGE PACKAGES:

The delivery fee for bulky items is 100% of the basic fee!

Any package with one side exceeding 100cm, or with a total size (width + length + height) exceeding 180cm, or with a weight exceeding 20kg is considered bulky.

Regardless of size, all non-rectangular shipments are also considered bulky, which require different handling due to the shape of the shipment (in particular: protruding,
bordered by protruding surfaces, whose placement results in unused, empty space utilization, e.g.: cylinder); or which, due to their nature, cannot be stacked with other shipments and require separate handling.

For packages requested by post and at partner PostaPont, the delivery time is 1-2 working days if the ordered product is in stock. During delivery, MPL sends a message to the recipient's phone and e-mail address about the availability of the package and the collection deadline. 5 working days are available to collect the package. The notification contains the package number, the collection point and the recipient's data. A reminder message is also received 2 days before the collection deadline expires. To collect the package, it is necessary to present an identification card or the SMS/e-mail notification. For COD packages, you can pay with cash or credit card! The route of the packages can be tracked 24 hours a day via the MPL website and mobile application.

The gross fee for this delivery method is 990 HUF.

Additional costs in addition to the delivery fee:

Cash on delivery handling fee

Up to 93,999 HUF: 940 HUF
For purchases of 94,000 HUF and above: 1% of the total amount

Extensive package

In the case of an extensive package, 100% of the basic fee will be charged.

MPL Parcel Machine

The Parcel Machines essentially consist of a screen-equipped control interface and compartments of different sizes, which hide the packages. At the Parcel Machines, the receipt is fast - by entering the code received and our phone number, we can immediately access our order. In addition, they are available to us 24 hours a day.

For packages requested TO THE PARCELS, MPL informs the recipient via e-mail and SMS about the arrival of the package at the machine (1-2 business days from the date of dispatch) and the code related to the receipt, with which the customer can receive the shipment for up to 2 business days. The process is simple: the ordered package can be removed from the machine without waiting, after pressing a few buttons, and after closing the compartment, the receipt only needs to be recorded on the machine screen. For cash on delivery packages, the compartment opens after payment by bank card on site. MPL sends a notification of successful receipt to the recipient.
If the 2 business day collection option expires, MPL removes the shipment from the machine and delivers it to a nearby post office, where the package can still be received for up to 5 business days. The recipient will be notified of the availability of the post office and the collection deadline by SMS and e-mail.

BOX TYPES AND MAXIMUM SIZE AND WEIGHT OF PACKAGES THAT CAN BE PLACED IN THE BOXES:

Box S: 25x31x7cm; 20kg

Box M: 31x50x16cm; 20kg

Box L: 31x50x35cm; 20kg

Packages exceeding these dimensions cannot be requested from the parcel machine.
We always notify our customers before shipping whether this service can be requested!

More information: https://www.posta.hu/csomagautomata

The gross fee for this delivery method is 990 HUF.

Additional costs in addition to the delivery fee:

Cash on delivery handling fee

Up to 93,999 HUF purchase: 940 HUF
For purchases of 94,000 HUF and above: 1% of the total amount

Various packages

In the case of a bulky package, 100% of the basic fee will be charged.

MOL postapont

To MOL postapont (max 20kg): During MOL postapont collection, the package will be delivered to the MOL gas station you have designated, where you can collect it in person. Only choose this delivery method if you are sure that the ordered Goods/Goods do not exceed 20kg in total! If you do exceed this limit, we will not be able to deliver the package to you with this delivery method! Any package with one side exceeding 100 cm, or with a total size (width + length + height) exceeding 180cm, or with a weight exceeding 20kg is considered bulky. Using a MOL post office: After receiving a notification via SMS or email, you can personally collect your goods that have arrived at the MOL gas station you have designated! You can ask the employees working there for your package! You can pay with a bank card or cash! The advantage of a MOL post office is that you can collect your package at the selected MOL gas station 24/7!

The gross fee for this delivery method is 990 HUF.

Additional costs in addition to the shipping fee:

Cash on delivery handling fee

Up to HUF 93,999 purchase: HUF 940
For purchases of HUF 94,000 and above: 1% of the total

Large package

In the case of a large package, 100% of the basic fee will be charged.

Coop postapont

Most Coop PostaPonts are open 12 hours a day, so you can pick up your package before or after work.
Any package is considered bulky if one side exceeds 100 cm, or the total size (width + length + height) exceeds 180 cm, or the weight exceeds 20 kg.

You can see here which one is right for you. The maximum weight of the shipment is 20 kg.

The gross fee for this delivery method is 990 HUF.

Additional costs in addition to the delivery fee:

Cash on delivery handling fee

Up to 93,999 HUF: 940 HUF
For purchases of 94,000 HUF and above: 1% of the total amount

Various packages

In the case of a bulky package, 100% of the basic fee will be charged.

Personal collection

Friendly service with great expertise!
You can also collect the ordered product in person at our store.
You will not be charged any fees.
Our store address: 7622 Pécs, Légszeszgyár u. 40.

You will not be charged any fees.

Pannon XP

DETAILED DESCRIPTION
On a given day, the courier picks up the shipment from the sender/Seller (in this case, sellozesjoaron.hu location: 7622 Pécs, Légszeszgyár u. 40.), after registration, the logistics assigns it to a flight. It is sent to the regional offices by night flight, from where it is delivered to the recipient within 1-7 working days.
In the case of larger packages or packages with a larger total air volume, the shipping cost is determined based on an individual calculation!
Thank you for your understanding!

Additional costs in addition to the shipping fee:

Cash on delivery handling fee

Up to HUF 93,999 purchase: HUF 940
For purchases of HUF 94,000 and above: 1% of the total amount

Various packages

For larger packages or packages with a larger total volume, the surcharge is determined based on individual pricing.

Delivery period

In the case of a Buyer who is a consumer, unless otherwise agreed by the Parties, the Seller is obliged to make the Goods available to the Buyer without delay, but no later than thirty days after the conclusion of the contract.

Based on the above, the general delivery period for the order is a maximum of 7 days from the confirmation of the order. The Seller will provide information about any delivery period that may differ from this (but not longer than 30 days) for each delivery method.

In the event of a delay by the Seller, the Buyer is entitled to take action against the Seller in accordance with Act V of 2013 on the Civil Code.

Reservation of rights, ownership clause

If you have previously ordered Goods and have not received them during delivery (excluding the case where you exercised your right of withdrawal), or the Goods have been returned to the Seller with an unclaimed indication, the Seller makes the fulfillment of the order conditional on the advance payment of the purchase price and delivery costs.

The Seller may withhold the delivery of the Goods until it is satisfied that the payment of the price of the Goods has been successfully made using the electronic payment solution (including the case where, in the case of Goods paid for by bank transfer, the Buyer transfers the purchase price in the currency of his/her Member State and the Seller does not receive the full amount of the purchase price and delivery fee due to the exchange rate, as well as bank commissions and costs). If the price of the Goods has not been paid in full, the Seller may call the Buyer to supplement the purchase price.

Sales abroad - prohibition of territorial content blocking

The Seller does not differentiate between customers within Hungary and those outside the European Union when using the Website, i.e. does not restrict customers' access to the Website based on their citizenship, place of residence or place of establishment. Unless otherwise provided in these GTC, the Seller ensures the delivery/receipt of the ordered Goods within Hungary.

The language of communication and purchase is primarily Hungarian, the Seller is not obliged to communicate with the buyer in the language of the buyer's Member State.

The Seller is not obliged to comply with any non-contractual requirements, such as labelling or sector-specific requirements, specified in the national law of the Member State of the Buyer in relation to the relevant Goods, or to inform the Buyer about such requirements.

Unless otherwise stated by the Seller, Hungarian VAT shall apply to all Goods.

In order to deliver the Goods, the Seller shall provide Hungarian buyers with the same delivery options as Hungarian buyers.

If the Buyer may request the delivery of the Goods to the territory of Hungary or to the territory of any other European Union Member State according to the GTC, the non-Hungarian buyer may also request this by any of the delivery methods specified in the GTC.

If the Buyer may choose to collect the Goods from the Seller in person according to the GTC, the non-Hungarian buyer may also use this option.

Otherwise, the Buyer may request that the Goods be delivered abroad at his own expense. Hungarian buyers do not have this right.

The Seller will fulfill the order after payment of the shipping fee. If the Buyer does not pay the shipping fee to the Seller or does not arrange their own shipping by the pre-agreed date, the Seller will terminate the contract and refund the prepaid purchase price to the Buyer.

Information on the right of withdrawal for the consumer buyer

According to Section 8:1. Paragraph 1. Point 3 of the Civil Code, only a natural person acting outside the scope of his profession, independent occupation or business activity is considered a consumer, so legal entities cannot exercise the right of withdrawal without justification!

According to Section 20 of Government Decree 45/2014. (II. 26.) the consumer is entitled to the right of withdrawal without justification. The consumer may exercise his right of withdrawal

a) in the case of a contract for the sale of Goods

aa) the Goods,

ab) in the case of the sale of several Goods, if the individual Goods are provided at different times, for the last provided Goods,

ac) in the case of goods consisting of several items or pieces, for the last provided item or piece,

ad) if the goods are to be provided regularly within a specified period, for the first service,

within a period of 14 calendar days from the date of receipt by the consumer or a third party other than the carrier indicated by the consumer.

The provisions of this clause do not affect the consumer's right to exercise the right of withdrawal specified in this clause during the period between the date of conclusion of the contract and the date of receipt of the Goods.

If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the contract is concluded, which terminates the binding nature of the offer for the conclusion of the contract.

If the Seller has not informed the consumer about the deadline and other conditions for exercising the right of withdrawal (in particular those set out in Section 22 of the Government Decree) and about the model declaration in Annex 2, the withdrawal period specified above is extended by 12 months. If the Seller has provided the consumer with information on exercising the right of withdrawal within 12 months after the expiry of the withdrawal period, the period open for withdrawal or termination expires on the 14th day after the provision of this information.

Decree 45/2014 on the detailed rules for contracts between consumers and businesses. (II.26.) Government Decree available here.

Declaration of withdrawal, exercise of the consumer's right of withdrawal or termination

The consumer may exercise his right provided for in Section 20 of Government Decree 45/2014. (II. 26.) by means of a clear declaration to this effect, by using the declaration template that can also be downloaded from the website, or by using the withdrawal function.

The withdrawal function

The withdrawal function is an online withdrawal statement in which the consumer can communicate to the business: his decision to withdraw from the contract, his name, the data identifying the contract affected by the withdrawal, and the data of the electronic device through which the consumer will receive the confirmation of withdrawal.

The withdrawal function can be accessed on the Website via the link "Withdrawal from the contract". The consumer can send the online withdrawal statement to the Seller using the confirmation function with the text "Confirmation of withdrawal".

The Seller shall send the consumer, without undue delay, a receipt on a durable medium upon receipt of the withdrawal, which contains the content of the withdrawal and the date and time of sending.

The online withdrawal function can be accessed on the Website at the following location: https://www.szellozesjoaron.hu/spg/945697/Elallas-a-szerzodestol.

Validity of the consumer's declaration of withdrawal

The right of withdrawal shall be deemed to have been exercised within the deadline if the consumer sends his declaration within the deadline.

In the case of withdrawal or termination in writing, it is sufficient to send the declaration of withdrawal or termination within the deadline.

The consumer shall bear the burden of proving that he has exercised his right of withdrawal in accordance with this provision.

The Seller shall confirm the consumer's declaration of withdrawal on an electronic data medium upon receipt.

The Seller's obligations in the event of the consumer's withdrawal

The Seller's obligation to refund

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014. (II. 26.), the Seller shall refund the full amount paid by the consumer as consideration, including the costs incurred in connection with the performance, including the delivery fee, no later than fourteen days after becoming aware of the withdrawal. Please note that this provision does not apply to additional costs caused by choosing a method of transport other than the least expensive standard method of transport.

The Seller's obligation to refund

According to Government Decree 45/2014. (II. 26.) Government Decree in the event of withdrawal or termination in accordance with Section 22, the Seller shall refund the amount due to the consumer in the same manner as the payment method used by the consumer. Based on the express consent of the consumer, the Seller may also use another payment method for the refund, but the consumer may not be charged any additional fees as a result. The Seller shall not be liable for any delay due to an incorrect and/or inaccurate bank account number or postal address provided by the Consumer.

Additional costs

If the consumer expressly chooses a method of transport other than the least expensive standard method of transport, the Seller shall not be obliged to refund the resulting additional costs. In such a case, our refund obligation shall be up to the amount of the indicated general shipping rates.

Right of withdrawal

The Seller may withhold the amount due to the Consumer until the Consumer has returned the Goods or has proven beyond doubt that they have been returned; whichever is the earlier. We cannot accept shipments sent by cash on delivery or courier.

In the event of withdrawal or termination of the Consumer's obligations

Return of the Goods

If the Consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014. (II. 26.), he is obliged to return the Goods immediately, but no later than fourteen days after the notification of withdrawal, or to hand them over to the Seller or to a person authorized by the Seller to receive the Goods. The return is deemed to have been completed within the deadline if the consumer sends the Goods before the deadline expires.

Bearing direct costs related to the return of the Goods

The consumer bears the direct costs of returning the Goods. The Goods must be returned to the Seller's address. If the Seller also sells the Goods in business premises and the consumer exercises his right of withdrawal in person at the business premises of the business, he is entitled to return the goods to the business at the same time. If the consumer terminates a contract for the provision of services concluded outside the business premises or between distant parties after the commencement of performance, he is obliged to pay the business a fee proportional to the services provided up to the date of notification of the termination to the business. The amount to be paid by the consumer proportionally shall be determined on the basis of the total amount of the consideration agreed in the contract plus tax. If the consumer proves that the total amount thus determined is excessive, the proportional amount shall be calculated on the basis of the market value of the services provided up to the date of termination of the contract. Please note that we are unable to accept Goods returned by cash on delivery or postage paid.

Consumer's liability for depreciation

The consumer is liable for depreciation resulting from use exceeding that necessary to establish the nature, characteristics and functioning of the Goods.

The right of withdrawal cannot be exercised in the following cases

The Seller expressly draws your attention to the fact that you may not exercise your right of withdrawal in the cases set out in Section 29. (1) of Government Decree 45/2014 (II.26.):

1. after the service has been fully performed, but if the contract creates a payment obligation for the consumer, this exception can only be invoked if the performance has begun with the consumer's express prior consent and the consumer's acknowledgement that he will lose his right of withdrawal as soon as the business has fully performed the contract;
2. in the case of a good or service whose price or fee cannot be influenced by the business and is subject to possible fluctuations in the financial market during the period set for exercising the right of withdrawal;
3. in the case of a non-prefabricated good that has been produced on the instructions of the consumer or at his express request, or in the case of a good that has been clearly tailored to the consumer;
4. in the case of a perishable good or a good that retains its quality for a short time;
5. in the case of a sealed good that cannot be returned after being opened after delivery for health or hygiene reasons (Please note You are informed that in the case of a sealed product that cannot be returned after opening for health or hygiene reasons after delivery, the use necessary to determine the nature, properties and functioning of the product will result in the loss of the right of withdrawal.);
6. in the case of a product that, due to its nature, is inseparably mixed with other products after delivery;
7. in the case of an alcoholic beverage whose actual value depends on market fluctuations in a way that cannot be influenced by the company and whose price was agreed upon by the parties when concluding the sales contract, but the contract is only fulfilled after the thirtieth day after conclusion;
8. in the case of a business contract where the company visits the consumer at the express request of the consumer to carry out urgent repair or maintenance work;
9. in the case of a sealed audio or video recording and a copy of computer software, if the consumer has opened the packaging after delivery;
10. in the case of newspapers, magazines and periodicals, with the exception of subscription contracts;
11. in the case of contracts concluded at a public auction;
12. in the case of a contract for the provision of accommodation, except for residential services, transport, car rental, catering or a contract for services related to leisure activities, if a specific performance deadline or time limit has been stipulated in the contract;
13. in the case of digital content provided on a non-tangible medium, if the Seller has commenced performance with the express prior consent of the consumer and, at the same time as this consent, the consumer has declared his acknowledgement that he will lose his right of withdrawal after commencement of performance, and the business has sent a confirmation to the consumer.

Information on product warranty, warranty of materials and guarantee for the guarantee of conformity of goods in relation to consumer contracts

This section of the consumer information has been prepared on the basis of the authorization of Section 11 (5) of Government Decree 45/2014 (II.26.) and taking into account Annex 3 of Government Decree 45/2014 (II.26.)

The Consumer Information applies exclusively to Buyers who are consumers; the rules applicable to buyers who are not consumers are included in a separate chapter.

Requirements for contractual performance in the case of a consumer contract

Requirements for contractual performance in the case of goods sold under a consumer contract in general

The Goods and the performance must comply with the requirements set out in Government Decree 373/2021. (VI.30.) at the time of performance.

In order for the performance to be deemed to be in conformity with the contract, the Goods subject to the contract

• must comply with the description, quantity, quality, type and have the functionality, compatibility, interoperability and other characteristics specified in the contract
• must be suitable for any purpose specified by the consumer, which the consumer has brought to the attention of the Seller at the latest when concluding the contract and which the Seller has accepted
• must have all accessories, user manuals specified in the contract - including instructions for commissioning, installation instructions and customer service support - and
• must provide the updates specified in the contract.

In order for the performance to be deemed to be in conformity with the contract - furthermore - the Goods subject to the contract

• must be suitable for the purposes that are specified in the case of Goods of the same type in the absence of legislation, technical standards or technical standards, the applicable code of conduct shall prescribe
• have the quantity, quality, performance and other characteristics that the Consumer can reasonably expect - in particular in terms of durability, repairability, functionality, compatibility, accessibility, continuity and safety - which are customary for goods of the same type, taking into account the public statement made by the Seller, its representative or another person involved in the supply chain regarding the specific characteristics of the Goods - in particular in an advertisement or on a label
• have the accessories and instructions that the Consumer can reasonably expect - including packaging and installation instructions - and
• comply with the characteristics and description of the Goods presented by the business as a sample, model or made available as a trial version prior to the conclusion of the contract.

The Goods do not have to comply with the above public statement if the Seller proves that

• he was not aware of the public statement and did not need to be aware of it
• the public statement was corrected in an appropriate manner by the time of conclusion of the contract or
• the public statement could not have influenced the decision of the entitled party to conclude the contract.

Specific requirements for conformity of performance in the case of goods containing digital elements

In the case of goods containing digital elements, the Seller must ensure that the consumer is notified of updates to the digital content of the goods or the digital service related to them, including security updates, which are necessary to maintain the conformity of the goods with the contract, and must ensure that the consumer receives them.

The Seller shall make the update available if the sales contract provides for a one-time supply of the digital content or digital service, if the consumer can reasonably expect it to do so, taking into account the type and purpose of the goods and the digital elements, the individual circumstances and the nature of the contract; or

• if the digital content provides for continuous provision over a specified period, then in the case of continuous provision not exceeding two years, it must be provided for a period of two years from the date of delivery of the goods.

If the consumer fails to install the updates made available within a reasonable time, the Seller shall not be liable for the defect in the goods if this is solely due to the failure to apply the relevant update, provided that

1. the Seller has informed the consumer about the availability of the update and the consequences of the consumer's failure to install it; and
2. the failure of the consumer to install the update or the incorrect installation of the update by the consumer is not due to a deficiency in the installation instructions provided by the Seller.

No defective performance can be established if, at the time of conclusion of the contract, the consumer was separately informed that a specific feature of the goods deviates from those described herein and, at the time of conclusion of the purchase contract, the consumer separately and expressly accepted this deviation.

Requirements for contractual performance in the case of the sale of digital content sold under a consumer contract

The Seller shall provide or make available the digital content to the consumer. Unless otherwise agreed by the parties, the Seller shall provide the digital content to the consumer without undue delay after the conclusion of the contract, in the latest version available at the time of conclusion of the contract.

The service is deemed to be performed when the digital content or any solution necessary for accessing or downloading it has been delivered to the consumer or to a physical or virtual device chosen by the consumer for this purpose.

The Seller must ensure that the consumer is notified of and receives updates to the digital content, including security updates, that are necessary to maintain the conformity of the digital content or digital service with the contract.

If the contract provides for the continuous supply of digital content over a specified period, the conformity of the performance with respect to the digital content must be ensured throughout the entire duration of the contract.

If the consumer fails to install the updates made available by the Seller within a reasonable period, the Seller shall not be liable for any failure to provide the service if this is solely due to the failure to apply the relevant update, provided that

• the Seller has informed the consumer about the availability of the update and the consequences of the consumer's failure to install it; and
• the consumer's failure to install the update or the consumer's incorrect installation of the update is not due to a deficiency in the installation instructions provided by the Seller.

No defective performance can be established if, at the time of conclusion of the contract, the consumer was specifically informed that a specific feature of the digital content deviates from the requirements set out herein and, at the time of conclusion of the contract, the consumer has expressly accepted this deviation.

The Seller shall be in defective performance if the defect in the digital content supply results from the improper integration of the digital content into the consumer's digital environment, provided that

• the integration of the digital content was carried out by the Seller or under the Seller's responsibility; or
• the digital content must be integrated by the consumer and the improper integration was caused by deficiencies in the integration instructions provided by the Seller.

If the contract provides for the continuous supply of digital content or a digital service over a specified period of time, the Seller shall be liable for a defect in the digital content if the defect occurs or becomes apparent during the period specified in the contract.

If the contract provides for a single service or a series of individual service acts, it shall be presumed, unless proven otherwise, that the defect recognized by the consumer within one year from the date of performance existed at the time of performance. However, the Seller shall not perform defectively if it proves that the consumer's digital environment is not compatible with the technical requirements of the digital content or digital service and informed the consumer of this in a clear and comprehensible manner prior to the conclusion of the contract.

The consumer shall cooperate with the Seller in order to ensure that the Seller, using the means technically available to it and requiring the least intervention by the consumer, can verify that the defect is due to the consumer's digital environment. If the consumer fails to comply with this obligation to cooperate, after the Seller has informed him of this obligation in a clear and comprehensible manner prior to the conclusion of the contract, the burden of proof lies with the consumer, namely that

• the defect discovered within one year of the performance already existed at the time of the performance, or
• the service affected by the defect discovered during the contractual period was not in conformity with the contract during the period of performance of the service under the contract.

Defective performance of the contract for the sale of goods

The Seller shall perform defectively if the defect in the goods results from improper installation, provided that

a) the installation is part of the contract for the sale and was carried out by the Seller or under the Seller's responsibility; or

b) the installation was to be carried out by the consumer and the improper installation is the result of deficiencies in the installation instructions provided by the Seller or, in the case of goods containing digital elements, by the provider of the digital content or digital service.

If, according to the sales contract, the goods are to be installed by the Seller or the installation is to be carried out under the responsibility of the Seller, the performance shall be deemed to have been completed by the Seller when the installation has been completed.

If, in the case of goods containing digital elements, the sales contract provides for the continuous provision of the digital content or digital service over a specified period, the Seller shall be liable for a defect in the digital content of the goods if the defect occurs or becomes apparent during the entire period of continuous provision, in the case of continuous provision not exceeding two years, within two years of the provision of the goods; or in the case of continuous provision exceeding two years, during the entire period of continuous provision.

Warranty of goods

In what cases can you exercise your right to a warranty of goods?

In the event of defective performance by the Seller, you may assert a warranty of goods claim against the Seller in accordance with the Civil Code, and in the case of a consumer contract, in accordance with the provisions of Government Decree 373/2021 (VI.30.).

What rights do you have based on your warranty of goods claim?

You may – at your choice – exercise the following warranty of goods claims:

You may request repair or replacement, unless the fulfillment of the claim you choose from these is impossible or would entail disproportionate additional costs for the Seller compared to the fulfillment of your other claim. If the repair or replacement was not requested or could not be requested, the Consumer may request a proportional reduction in the consideration or, as a last resort, may withdraw from the contract.

Before the Goods are brought into conformity with the contract, the Seller shall inform the Consumer that, based on their claim for a warranty, they may request repair or replacement, as they choose, and that in the event of a repair, the limitation period for a warranty claim is extended by twelve months.

Depending on the specifics of the given product category, the Seller may lend the Consumer a replacement product free of charge for the duration of the repair; the replacement product may also be a refurbished product. The provision of the replacement product is not automatic; it may be based on a separate commitment by the Seller.

The Seller may also fulfill its obligation to replace the goods with refurbished goods at the express request of the Consumer.

You may also switch from your chosen right of warranty to another, but you shall bear the cost of the switch, unless this was justified or the Seller gave reason for it.

In the case of a consumer contract, it shall be presumed, until proven otherwise, that a defect discovered within one year from the date of delivery of the goods and goods containing digital elements already existed at the date of delivery of the goods, unless this presumption is incompatible with the nature of the goods or the nature of the defect.

The Seller may refuse to make the goods conform to the contract if repair or replacement is impossible or if this would result in disproportionate additional costs for the Seller, taking into account all the circumstances, including the value of the Goods in a faultless condition and the seriousness of the breach of contract.

The consumer is also entitled - in accordance with the severity of the breach of contract - to request a proportional reduction of the consideration or to terminate the purchase contract if

• the Seller has not carried out the repair or replacement, or has carried it out but has not fulfilled the following conditions in part or in full
  • the Seller shall ensure the return of the replaced goods at its own expense
  • if the repair or replacement requires the removal of goods which, in accordance with the nature and purpose of the goods, were put into service before the defect became apparent, the obligation to repair or replace shall include the removal of the non-conforming goods and the installation of the replaced or repaired goods or the payment of the costs of removal or installation.
• the Seller has refused to bring the goods into conformity
• a repeated failure to perform has occurred despite the Seller's attempts to bring the goods into conformity
• the failure to perform is of such gravity as to justify an immediate price reduction or the immediate termination of the sales contract, or
• the Seller has not undertaken to bring the goods into conformity with the contract, or it is obvious from the circumstances that the business will not bring the goods into conformity with the contract within a reasonable time or without significant prejudice to the consumer.

If the consumer wishes to terminate the purchase contract on the grounds of defective performance, the Seller shall bear the burden of proving that the defect is insignificant.

The Consumer shall be entitled to withhold the remaining part of the purchase price, in part or in whole, depending on the severity of the breach of contract, until the Seller has fulfilled its obligations regarding the conformity of the performance and the defective performance.

The general rule is that:

• the Seller must ensure the return of the replaced goods at its own expense
• if the repair or replacement requires the removal of goods that, in accordance with the nature and purpose of the goods, were put into service before the defect became apparent, the obligation to repair or replace includes the removal of the non-conforming goods and the installation of the replacement or repaired goods or the payment of the costs of removal or installation.

The reasonable period for the repair or replacement of the Goods shall be calculated from the time when the Consumer notified the Business of the defect.

The Consumer must make the Goods available to the Business for the purpose of the repair or replacement.

The reduction of the consideration is proportionate if its amount is equal to the difference between the value of the goods actually received by the Consumer and the value of the goods that the Consumer would have received in the event of performance in accordance with the contract.

The Consumer's right to terminate the purchase contract under the warranty of materials may be exercised by means of a legal statement addressed to the Seller expressing the decision to terminate.

If the defective performance affects only a specific part of the goods supplied under the purchase contract and the conditions for exercising the right to terminate the contract are met, the Consumer may terminate the purchase contract only in respect of the defective goods, but may also terminate it in respect of any other goods acquired together with them, if the Consumer cannot reasonably be expected to retain only the goods that comply with the contract.

If the Consumer terminates the purchase contract in whole or in part of the goods supplied under the purchase contract,

• The Consumer must return the affected goods to the Seller at the Seller's expense and
• The Seller must immediately refund the purchase price paid for the affected goods to the Consumer as soon as the goods or the proof of return of the goods have been received.

The Seller must record the warranty claim reported by the Consumer and must immediately provide a copy of it to the Consumer in a verifiable manner.

If the Selling Company is unable to state its position on the feasibility of the Consumer's warranty claim upon notification, it must notify the Consumer of its position - in the event of rejection of the claim, the reason for the rejection and the possibility of contacting a conciliation body - within 8 days in a verifiable manner.

The Seller shall endeavour to carry out the repair or replacement within a maximum of fifteen days. If the repair or replacement takes longer than fifteen days, the Seller shall inform the consumer of the expected duration of the repair or replacement.

Within what period can you assert your warranty claim?

You are obliged to report the defect immediately after its discovery. A defect reported within two months of the discovery of the defect shall be considered a defect reported without delay. However, we would like to draw your attention to the fact that you may no longer assert your warranty rights after the two-year limitation period from the performance of the contract.

If the Goods are brought into conformity with the contract by repair, the limitation period for warranty claims shall be extended once by twelve months.

The limitation period does not include the part of the repair period during which the Buyer cannot use the Goods as intended.

The limitation period for the warranty claim for the part of the Goods affected by the replacement or repair begins anew. This rule shall also apply if a new defect arises as a result of the repair.

Who can you assert your warranty claim against?

You can assert your warranty claim against the Seller.

What other conditions are there for asserting your warranty rights?

Within one year of performance, there are no other conditions for asserting your warranty claim other than notification of the defect, if you prove that the Goods were provided by the Seller. However, after one year from the date of performance, you are required to prove that the defect you identified already existed at the time of performance.

Specific rules for warranty claims in the case of digital content provision

The consumer is also entitled - in accordance with the gravity of the breach of contract - to request a proportionate reduction of the consideration or to terminate the contract for the provision of digital content if

1. repair or replacement is impossible or would result in disproportionate additional costs for the Seller;
2. in the event of exercising the warranty right to repair or replace the goods - without causing significant inconvenience to the consumer, taking into account the nature and purpose of the digital content or digital service - the Seller fails to bring the goods into conformity with the contract free of charge within a reasonable time after the consumer has notified him of the defect;
3. there has been a repeated failure to fulfil the contract, despite the fact that the business has attempted to bring the goods into conformity with the contract;
4. the performance the defect is of such gravity that it justifies an immediate price reduction or immediate termination of the contract; or
5. the Seller has not undertaken to bring the service into conformity with the contract, or it is obvious from the circumstances that the business will not bring the service into conformity with the contract within a reasonable time or without causing significant harm to the consumer.

In the event of exercising the right to repair or replace the goods, the Seller shall, without significant inconvenience to the consumer and taking into account the nature and purpose of the digital content or digital service, bring the goods into conformity with the contract free of charge within a reasonable time after the consumer has notified him of the defect.

In the event of exercising the right to repair or replace the goods, the Seller may choose the method of bringing the goods into conformity with the contract, depending on the technical characteristics of the digital content.

The reduction of the consideration shall be proportionate if its amount is equal to the difference between the value of the service actually provided to the consumer and the value of the service that would have been due to the consumer in the event of performance in conformity with the contract.

If the contract provides for continuous service over a specified period, the proportionate reduction of the consideration shall apply to the period during which the service was not in conformity with the contract.

If the consumer wishes to terminate the contract on the grounds of defective performance, the burden of proof lies with the Seller to prove that the defect is insignificant.

If the Seller provides digital content or undertakes to provide it, and the consumer provides only personal data or undertakes to provide such data to the Seller, the consumer is entitled to terminate the contract even in the event of a minor defect, but may not claim a proportionate reduction in the consideration.

The consumer’s right to terminate the contract under the warranty of the goods may be exercised by means of a legal declaration addressed to the Seller expressing the decision to terminate.

If the Seller fails to perform, the consumer is obliged to call on the Seller to perform. If, despite the consumer’s call, the Seller fails to provide or deliver the digital content without delay or within an additional period agreed upon by the parties, the consumer may terminate the contract.

The consumer may terminate the contract without requiring the Seller to perform if

• the Seller has not undertaken to provide the digital content or it is obvious from the circumstances that he will not provide the digital content; or
• it is obvious from the agreement of the parties or from the circumstances of the conclusion of the contract that it is essential for the consumer to perform on the specified date and the Seller fails to do so.

In the event of termination of the contract, the Seller shall be obliged to refund the full amount paid by the consumer as consideration.

However, if the performance was in accordance with the contract for a specified period before the termination of the contract, the consideration due for this period shall not be refunded. In the latter case, the part of the consideration that relates to the period of non-conformity of the performance shall be refunded, as well as the consideration paid in advance by the consumer that would have been due for the remaining period of the contract if the contract had not been terminated.

If the consumer is entitled to a proportionate reduction of the consideration or to terminate the contract, the Seller shall be obliged to fulfill its refund obligation immediately, but at the latest within fourteen days of becoming aware of the exercise of this right.

The undertaking shall refund the amount due to the consumer in the same way as the payment method used by the consumer. Based on the express consent of the consumer, the Seller may also use another payment method for the refund, but the consumer may not be charged any additional fees as a result.

The costs of the refund shall be borne by the Seller.

In the event of termination of the contract, the Seller may prevent the consumer from further using the digital content, in particular by making the digital content or digital service inaccessible to the consumer or by blocking the consumer's user account.

In the event of termination of the contract, the consumer shall refrain from using the digital content and from making it available to third parties.

If the digital content was provided on a physical medium, the consumer shall return the physical medium without delay at the Seller's expense upon request made to the Seller within fourteen days of becoming aware of the termination.

The consumer shall pay a fee for the use of the digital content for the period prior to the termination of the contract in proportion to the service provided in accordance with the contract.

Product Warranty

In what cases can you exercise your product warranty right?

In the event of a defect in a movable item (Goods), you can - at your choice - enforce a warranty claim for materials or a product warranty claim in accordance with the rules of the Civil Code.

What rights do you have based on your product warranty claim?

As a product warranty claim, you can request the repair or replacement of the defective Goods.

In what cases are Goods considered defective?

A good is defective if it does not meet the quality requirements in force at the time of its release or if it does not have the properties specified in the description given by the manufacturer.

Within what time limit can you assert your product warranty claim?

You can assert your product warranty claim within two years from the date the Product was put on the market by the manufacturer. After this time limit, you will lose this right.

Against whom can you assert your product warranty claim?

You can exercise your product warranty rights against the manufacturer or distributor of the product (hereinafter collectively referred to as: manufacturer).

What is the rule of proof when asserting a product warranty claim?

In the event of a product warranty claim, you must prove that the product defect existed at the time the manufacturer placed the product on the market.

In what cases is the manufacturer exempted from its product warranty obligation?

The manufacturer is exempted from its product warranty obligation if it can prove that:

• the Product was not manufactured or placed on the market as part of its business activities, or
• the defect was not recognizable according to the state of science and technology at the time of placing the product on the market, or
• the defect in the Product results from the application of a law or mandatory official regulation.

The manufacturer needs to prove one reason for exemption.

Please note that you can assert a warranty claim against the company and a product warranty claim against the manufacturer at the same time, in parallel, due to the same defect. If your product warranty claim is successfully asserted, you can only assert your accessory warranty claim for the replaced product or the part of the product affected by the repair against the manufacturer.

Warranty

In which cases can you exercise your warranty right?

According to Act 151/2003 on the mandatory warranty for certain durable consumer goods. (IX. 22.) Government Decree, the Seller is obliged to provide a warranty in the case of the sale of new durable consumer goods (e.g. technical items, tools, machines) listed in Annex 1 of Decree 10/2024. (VI. 28.) IM on the definition of the scope of durable consumer goods subject to mandatory warranty, as well as their accessories and components within the scope specified therein (hereinafter - in this point - referred to together as consumer goods).

The list of consumer goods subject to mandatory warranty can be found here: Decree 10/2024. (VI. 28.) IM on the definition of the scope of durable consumer goods subject to mandatory warranty.

The rights arising from the warranty can be enforced with a warranty certificate or with a receipt proving the payment of the consideration as detailed in this point. The Seller is not obliged to issue a warranty certificate or to hand it over to the consumer if the sales price of the consumer product does not exceed 100,000 HUF, in which case the rights arising from the warranty can be enforced with a receipt proving the payment of the consideration.

The irregular issuance of the warranty certificate or the failure to provide the warranty certificate does not affect the validity of the warranty.

In the event that the warranty card is not made available to the consumer, the conclusion of the contract shall be deemed proven if the consumer presents the document proving the payment of the consideration – an invoice or receipt issued under the Value Added Tax Act. In this case, the rights arising from the warranty may be asserted with the document proving the payment of the consideration.

The fulfillment of a warranty claim is not conditional on the return of the opened packaging of the consumer product.

What rights and within what time limit are you entitled to in the event of a mandatory warranty?

Warranty Rights

The Buyer may, based on his warranty rights, claim repair or replacement, request a price reduction in cases provided for by law, or ultimately withdraw from the contract if the obligor has not undertaken to repair or replace the product, is unable to fulfill this obligation within the appropriate time limit, while protecting the interests of the entitled party, or if the entitled party's interest in repair or replacement has ceased.

The Buyer may, at his choice, file a warranty claim directly at the Seller's registered office, at any of its branches, branches, and at the repair service indicated by the Seller on the warranty certificate.

Validation deadline

The warranty claim can be enforced during the warranty period, the warranty period is according to Government Decree 151/2003. (IX. 22.):

1. Two years for a selling price of HUF 10,000 but not exceeding HUF 250,000,
2. Three years for a selling price of HUF 250,000 or more.

Failure to meet these deadlines results in forfeiture of rights, however, in the event of repair of the consumer product, the warranty period is extended from the date of handover for repair by the time during which the Buyer was unable to use the consumer product as intended due to the defect.

The warranty period begins upon delivery of the consumer product to the Buyer, or if the installation is carried out by the Seller, its agent or another person authorized to install it, it begins on the date of installation.

If the Buyer puts the consumer product into operation more than six months after delivery, the warranty period begins on the date of delivery of the consumer product.

Rules related to the handling of warranty claims

The Seller must strive to carry out the repair or replacement within 15 days.

If the duration of the repair or replacement exceeds fifteen days, the Seller must inform the Buyer of the expected duration of the repair or replacement. By accepting the GTC, the Buyer agrees that the information may be provided electronically or in another manner suitable for confirming receipt by the consumer.

If, during the warranty period, the consumer product fails and the Seller determines that the consumer product cannot be repaired, the Seller shall replace the consumer product within eight days, unless otherwise specified by the Buyer. If the consumer product cannot be replaced, the company shall refund the purchase price indicated on the warranty card or, failing that, on the proof of payment of the consumer product presented by the consumer - an invoice or receipt issued under the Value Added Tax Act - to the consumer within eight days.

If the Seller is unable to repair the consumer product within 30 days:

If the consumer product is not repaired within the thirtieth day from the date of notification of the warranty claim to the Seller, - unless otherwise specified by the consumer - the Seller is obliged to replace the consumer product within eight days after the thirty-day deadline has expired without success. If it is not possible to replace the consumer product, the Seller is obliged to refund the purchase price indicated on the warranty card or, failing that, on the document proving payment of the consumer product presented by the consumer - an invoice or receipt issued under the Value Added Tax Act - to the consumer within eight days after the thirty-day repair deadline has expired without success.

If the consumer product is defective for the 4th time during the warranty period- unless otherwise specified by the consumer - the Seller is obliged to replace the consumer product within eight days. If it is not possible to replace the consumer product, the enterprise is obliged to refund the purchase price indicated on the warranty card, or, failing that, on the document proving payment of the consumer product presented by the consumer - the invoice or receipt issued under the General Value Added Tax Act - to the consumer within eight days.

Consumer products with fixed connections that are subject to mandatory warranty, or those that are heavier than 10 kg or cannot be transported as hand luggage on public transport - with the exception of vehicles - must be repaired at the place of operation. If the repair cannot be carried out at the place of operation, the removal and installation, as well as the delivery and return shall be provided by the enterprise or - in the case of a claim for repair directly asserted at the repair service - by the repair service.

The Seller is obliged to record the warranty claim reported by the consumer to it and must immediately provide a copy of it to the consumer in a verifiable manner.

If the Selling Enterprise is unable to state its position on the feasibility of the consumer's warranty claim upon its notification, it is obliged to notify the consumer of its position - in the event of rejection of the claim, the reason for the rejection and the possibility of contacting the conciliation body - within 8 days in a verifiable manner.

Exceptions to the warranty

The provisions written under the section “Rules for handling warranty claims” do not apply to electric bicycles, electric scooters, quads, motorcycles, mopeds, passenger cars, motorhomes, caravans, caravans with trailers, trailers, and motorized watercraft.

However, in the case of these Goods, the Seller is obliged to strive to fulfill the repair request within 15 days.

If the duration of the repair or replacement exceeds fifteen days, the Seller is obliged to inform the Buyer of the expected duration of the repair or replacement.

What is the relationship between the warranty and other warranty rights?

The warranty applies in addition to warranty rights (product and accessory warranties), the fundamental difference between general warranty rights and warranties is that in the case of a warranty, the burden of proof is more favorable to the consumer.

Exchange request within three working days

The institution of exchange request within three working days also applies to new durable consumer goods in the case of sales through an online store. If the consumer asserts an exchange request within 3 working days of the purchase or installation due to a defect in the consumer goods, the Seller may not invoke Section 6:159 of Act V of 2013 on the Civil Code. § (2) paragraph a) at a disproportionate additional cost, is obliged to replace the consumer product within eight days, provided that the defect prevents its intended use. If it is not possible to replace the consumer product, the Seller is obliged to immediately refund the purchase price indicated on the warranty card, or, failing that, on the document proving the payment of the consumer product presented by the consumer - an invoice or receipt issued under the Value Added Tax Act - to the consumer.

When is the Seller exempt from its warranty obligation?

The Seller is only released from its warranty obligation if it proves that the cause of the defect arose after the performance.

Please note that you can assert a warranty claim for the same defect, as well as a product warranty claim, at the same time. However, if you have once successfully asserted a claim for defective performance (for example, the company replaced the product), you may no longer assert a claim for the same defect on another legal basis.

Information on product warranty, warranty of conformity and guarantee for non-consumer Buyers

General rules on warranty rights

A Buyer who is not a consumer may – at his/her choice – exercise the following warranty claims:

You may request repair or replacement, unless the fulfillment of the claim you have chosen from these is impossible or would entail disproportionate additional costs for the Seller compared to the fulfillment of another claim. If the repair or replacement was not requested or could not be requested, you may request a proportionate reduction in the consideration or the Buyer may repair the defect at the Seller’s expense or have it repaired by someone else or – in the last resort – withdraw from the contract.

You may switch from your chosen warranty right to another, but you will bear the cost of the switch, unless it was justified or the Seller gave a reason for it.

In the case of buyers who are not consumers, the warranty period is 1 year, which starts on the day of performance (transfer).

Product Warranty and Guarantee

The product warranty and the mandatory warranty apply only to buyers who are consumers, and, under the conditions set out below, to micro, small and medium-sized enterprises.

If the manufacturer provides a manufacturer's warranty for the Goods that also applies to buyers who are not consumers, it can be enforced directly with the manufacturer.

Special rules for micro, small and medium-sized enterprises

The provisions of this section apply exclusively to micro, small and medium-sized enterprises (hereinafter: SMEs) acting outside the scope of their profession, independent occupation or business activity, as defined in the Act on Small and Medium-sized Enterprises and the Support of Their Development.

Consumer Warranty in the Case of SMEs

Within what time limit can you assert your consumer warranty claim?

You are obliged to report the error immediately after discovering it. An error reported within two months from the discovery of the error shall be considered an error reported without delay. At the same time, we would like to draw your attention to the fact that you can no longer assert your accessory warranty rights beyond the two-year limitation period from the completion of the contract.

Who can you assert your warranty claim against?

You can enforce your accessory warranty claim against the Seller.

What rights do you have based on your accessory warranty claim?

You can – according to your choice – make use of the following accessory warranty claims:

You can request a repair or replacement, unless the fulfillment of the request you choose is impossible or would involve disproportionate additional costs for the Seller compared to the fulfillment of another request. If you did not, or could not, request the repair or replacement, you can request a proportional reduction of the compensation or, as a last resort, you can withdraw from the contract.

Within 6 months from the date of delivery, there is no other condition for validating your accessory warranty claim, apart from reporting the defect, if you prove that the Goods were provided by the Seller. However, after 6 months have passed since the performance, you are already obliged to prove that the defect you recognized was already present at the time of performance.

Product warranty for SMEs

In what cases can you use your product warranty right?

In the event of a defect in a movable thing (Goods), you may - at your choice - enforce a warranty claim for accessories or a claim for product warranty in accordance with the rules of the Civil Code.

What rights do you have based on your product warranty claim?

As a product warranty claim, you can request the repair or replacement of defective Goods.

In what time frame can you enforce your product warranty claim?

You can assert your product warranty claim within two years of the Product being placed on the market by the manufacturer. After this deadline, you will lose this right.

Who can you assert your product warranty claim against?

You can exercise your product warranty rights against the manufacturer or distributor of the product (hereafter: manufacturer).

In what cases is the manufacturer exempt from product warranty obligations?

The manufacturer is released from its product warranty obligation if it can prove that:

• the Goods were not manufactured or marketed as part of its business activities, or
• the defect was undetectable according to the state of science and technology at the time of placing it on the market or
• The defect in the Goods results from the application of legislation or mandatory official regulations.

It is sufficient for the manufacturer to prove a reason for exemption.

Warranty for SMEs

In what cases can you, as an SME, use your warranty right?

151/2003 on the mandatory warranty for certain consumer durables. (IX. 22.) Pursuant to government decree, the Seller is obliged to provide a warranty according to Regulation 10/2024 on the definition of the scope of consumer durables covered by the mandatory warranty. (VI.28.) In the case of the sale of new durable consumer goods (e.g.: technical goods, tools, machines) listed in Annex No. 1 of the IM Decree, as well as their accessories and components within the scope specified therein (hereinafter referred to as consumer goods together in this point), if you, as an SME, purchase the consumer goods outside the scope of your profession, independent occupation or business activity in the context of retail activities in accordance with the Trade Act, regardless of the accounting of the consumer product in the scope of economic activity.

What rights do you have and within what time limit in the event of a mandatory warranty?

Warranty rights

The Buyer may claim repair or replacement based on his warranty rights, request a price reduction in cases provided for by law, or ultimately withdraw from the contract if the obligor has not undertaken to repair or replace the product, is unable to fulfill this obligation within the appropriate time limit, while protecting the interests of the entitled party, or if the entitled party's interest in repair or replacement has ceased. The Buyer may, at his choice, file a warranty claim directly at the Seller's registered office, at any of its branches, branches, and at the repair service indicated by the Seller on the warranty card.

Validation deadline

The warranty claim can be enforced during the warranty period, the warranty period is as follows according to Government Decree 151/2003. (IX. 22.):

1. Two years for a sales price of HUF 10,000 but not exceeding HUF 250,000,
2. Three years for a sales price of HUF 250,000 or more.

Failure to meet these deadlines results in forfeiture of rights, however, in the event of repair of the consumer product, the warranty period is extended from the date of handover for repair by the time during which the Buyer was unable to use the consumer product as intended due to the defect.

The warranty period begins upon delivery of the consumer product to the Buyer, or if the installation is carried out by the Seller, its agent or another person authorized to install, it begins on the date of installation.

If the Buyer installs the consumer product more than six months after delivery, the warranty period begins on the date of delivery of the consumer product.

When is the Seller exempted from its warranty obligation?

The Seller is exempted from its warranty obligation only if it proves that the cause of the defect arose after performance.